Delivery

We know your time is valuable.

That’s why, when you choose one of our Premium delivery options, you can select a specific time window when scheduling with the carrier.

For other delivery methods, someone must be present during a broader window, between 8 a.m. and 6 p.m., to receive your order.

The delivery cost varies depending on the delivery service, the package weight, and the destination.

We emphasize the environmental responsibility and ethical standards of our products through shipping as well. We carefully calculate a fair price for the delivery service that meets your needs: doorstep delivery, delivery to your room, delivery and assembly… Your satisfaction is our priority.

Because transparency is not optional, we choose to offer quality at a fair price rather than build hidden fees into our prices.

Delivering quality furniture requires specialized logistics, which we entrust to experienced carriers who can carefully handle pieces that are large, heavy, and fragile.

Not offering “free” delivery with no minimum purchase means:

• Maintaining fair, consistent prices without hidden markups
• Ensuring secure transportation suited to the needs of high-end furniture
• Offering a service tailored to you, with scheduled delivery to your home or chosen room, or even assembly in the Paris region

We remain committed to offering you the most competitive delivery rates possible without compromising service quality, speed, or reliability. We negotiate fair prices with our carriers in keeping with our values.

We work with specialized carriers to offer you premium service:

• A delivery service tailored to you, by appointment, to your chosen room, your home, or the entrance to your building, depending on your needs
• Clear, reliable delivery time frames, provided when you order, generally within 2 to 5 business days for in-stock products
• A detailed update at every stage, from preparing your order to delivering your furniture to your home

We work with specialized carriers to offer you premium service:

• Delivery tailored to your needs, by appointment, to your room of choice, to your home, or outside your building
• Clear, reliable delivery time frames provided when you order, generally within 2 to 5 business days for in-stock products
• Detailed tracking at every stage, from preparing your order to delivering the furniture to your home

Our furniture is delivered unassembled to ensure safe shipping, limit its carbon footprint, and make it easier to bring into your home.

You’ll assemble the furniture yourself, but everything has been designed to make the process easy and worry-free:

• Every piece of furniture comes with assembly instructions that are clear and illustrated
• No special tools required
• Assembly is simpler thanks to a design created with ease of setup in mind
• The furniture is pre-drilled and pre-assembled where possible
• Our team is available to help if you run into difficulties

For added convenience, we also offer an in-home assembly service in the Paris region. If you are eligible, this option will appear when you choose your delivery method. If you have any questions, call us at 05 37 02 17 15.

1. When your furniture arrives

Take a moment to count the packages delivered and compare the total with the number indicated by the carrier.

If a package is missing, note it directly on the carrier’s delivery receipt, then contact our team at 05 37 02 17 15.

2. Before signing the carrier’s delivery receipt

With the delivery driver present, visually inspect the outside of the packages.

If you have any concerns (a damaged box or signs of an impact), you have the right to open the package before signing. This lets you check the furniture’s condition right away.

3. If something is wrong

Follow these steps and refer to “What should I do if my packages are damaged?” below.

At Maison Aveni, every piece of furniture is carefully prepared and delivered by specialized carriers. However, if something goes wrong during delivery, here’s what to do for peace of mind and to limit the environmental impact of unnecessary returns.

If a package is damaged, there are two possible situations:

📦 Damaged package

• Severely damaged package:

Refuse the package and write the following precisely on the delivery slip: “Box torn, wood furniture broken, paint scratched during transit”

If your order arrives on a pallet, cut the strapping and give only the affected package back to the driver.

• Slightly damaged package:

Accept the package, but write the same note on the delivery slip: “Box torn, wood furniture broken, paint scratched during transit.” This will allow us to file a claim with the carrier and arrange a prompt resolution: an exchange, replacement, repair, or compensation.

🛏️ Metal bed base

• Broken slats or casters:

For minor components such as slats or casters, keep the bed base and contact us: we will arrange to send the parts that need replacing. We will send you the replacement parts as soon as possible.

• Bent metal frame:

If the bed base is visibly warped or its frame is damaged, write the following on the delivery slip: “Bed base bent, broken during transit.” This allows us to take the necessary steps with the carrier and arrange a prompt replacement of your bed base.

🛌 Mattress

If the mattress has a stain or tear, refuse delivery and write the following on the carrier’s delivery slip: “Mattress stained, torn during transit”

We’ll promptly ship your new mattress.

Important: you must write any damage notes yourself, word for word, on the carrier’s delivery slip. These notes are essential to ensure your furniture can be replaced. Unfortunately, notes added by the delivery driver cannot be accepted; you must write them yourself.

For minor damage (a damaged corner or a loose component), we recommend accepting the package while noting the specific damage on the delivery receipt.

This will allow us to send only the affected components rather than reship the entire order.

A simpler choice for you and a more environmentally responsible one: less transportation, less packaging, and fewer emissions.

If you’re unsure, we’re here to help. 

Our customer service team is here to help at 05 37 02 17 15 if you have any questions or encounter an issue during delivery. Your satisfaction is central to our commitments.

Don’t worry—occasionally, a package may be set aside during transit.

We are committed to locating it and making sure it reaches you promptly.

So we can act quickly, please note any missing packages on the carrier’s delivery receipt and call our customer service team at 05 37 02 17 15, providing the relevant item references.

If you’re unable to accept delivery on the scheduled day, your packages will be redirected to the carrier’s facility and will remain available there for 8 business days.

Please contact the carrier directly to arrange another delivery as soon as possible. If you need help, you can contact us at any time.

After this 8-day period, the carrier may charge storage fees, which will be the customer’s responsibility.

Your satisfaction is our priority. If you change your mind after your order has shipped, we fully respect your decision.

In this case, your order will be refunded, minus the actual outbound and return shipping costs.

These return shipping fees are calculated based on the weight and volume of the items to be returned, according to the rates below:

• Weight from 0 to 10 kg inclusive: €55
• Weight from 11 to 30 kg inclusive: €70
• Weight from 31 to 60 kg inclusive: €91
• Weight from 61 to 100 kg inclusive: €142
• Weight over 100 kg: €142 + €1.32 per additional kg

As designers of high-end furniture, we pay particular attention to manufacturing quality and responsible inventory management.

Each product clearly displays its availability below the “Add to cart” button:

• In stock: ships within 1 to 2 business days
• Available for preorder : currently in production, with a stated shipping date
• Unavailable : temporarily out of stock, particularly during periods of high demand

This transparency helps you plan for the delivery of your furniture with confidence, whether it is already in stock or still in production. An estimated delivery date is shown for each item. If you have any questions, call us at 05 37 02 17 15.

We do everything we can to restock our most popular furniture quickly.